Let us take care of your IT systems
ClevaGroup’s fully managed IT support service can take responsibility for your local infrastructure and client devices, supporting and caring for it as if we were your very own IT department. We are outsourced IT specialists and we act as the IT department for hundreds of customers who rely on us to deliver a truly proactive IT support service, managing your systems end to end.
We know that the hardware refresh cycle, cyber security, software updates and supporting end users are enough to distract any business from their core activities and also that the unpredictable expenditure required to manage and maintain an organisations IT infrastructure is enough to drive any Finance Director to despair. It’s why we tell you to let us look after your IT so that you can focus on your business, it’s hard enough succeeding in business without also having to worry about your IT.
Our teams of Microsoft, Apple and CompTIA certified service desk engineers are completely focused on the user and work incredibly hard to spot your users IT problems before they occur. We identify bottlenecks before they cause disruptions and make sure that your private data is always kept safe and secure. Our aim is to provide you with total peace of mind that your IT systems are being professional looked after whilst you focus on running the business.
Whats included in our Managed IT Support service?
Super fast service desk with an industry leading average wait time of under 13 seconds
Unlimited remote and onsite support
Low-cost, fixed monthly fee to ensure costs are predictable and on budget
Dedicated account management team offering free advice on all aspects of your IT
24×7 systems monitoring and reporting for in-depth analysis of your infrastructure
Software updates and patch management all taken care of without any disruption, ensuring your systems stay up to date and secure
A truly proactive NOT reactive service to ensure problems get identified before they impact your business
Industry leading Client portal to check status on support tickets, approve work, download invoices and more